Managing Incidents - Manager Module

Course Overview

The NDIS Commission has a whole heap of requirements when it comes to Incident Management. But in true NDIS fashion, they’re super complex. This plain-speaking module for managers will save the day.

Why take this course?

When NDIS Providers register, they need to have an incident management system in place – including procedures for identifying, managing and resolving incidents. That’s a legal requirement. 

But the NDIS Incident Management Rules are complex (no surprises here). What’s even considered an incident? What’s the appropriate way to respond? And what are the essential requirements of a compliant incident management system, anyway?

This plain-speaking eLearning module will give managers* the need-to-know information, so they can develop compliant and effective systems. You’ll leave feeling clearer on your responsibilities, whether your system complies, and what changes you might need to make.

*We’ve also got a module on incident management at the Support Worker level – check it out here.

What you’ll gain

In 30 minutes, you’ll gain an understanding of:

• What’s considered an incident under the NDIS

• How to identify reportable incidents

• The requirements of a compliant incident management system

• How to appropriately respond to an incident

• Reporting requirements

• Undertaking investigations

• Corrective actions

• The NDIS approach to ‘continuous improvement culture’

Who’s it for?

• Managers

• Frontline Leaders

• Small business executives

What’s included?

• 30 minute eLearning module

• Certificate of completion