online workshop

Unlocking Provider Viability: Practical Levers for a Stronger NDIS Business

This 5-hour workshop helps NDIS providers assess their viability and take practical steps toward stronger, more sustainable service delivery, with tools, strategies and real world examples that actually work.

Registration

Flexible rescheduling

Change up to 4 hours before.

Why take this course?

The latest PAPL has confirmed what many providers already know: financial viability is now the most urgent challenge for providers in the Scheme. But in a system where costs are rising, complexity is increasing, and price caps aren’t keeping up - the answer isn’t simple.

This workshop brings together what the most successful providers are doing not just to survive, but to stay strategic in a tough financial climate. Together we’ll explore practical levers to improve utilisation, reduce management overheads, right-size span of control and unlock service design changes that protect margins without compromising quality. You’ll complete a Viability Health Check across 8 core domains, identify where untracked costs are dragging on performance, and get ideas to prioritise the most impactful actions for your organisation.

There’s no single fix. But there is a pattern of what works for providers, and this workshop brings it into focus.

Note: While this workshop is primarily focused on viability within Core Supports, including analysis using the DSW Cost Model, providers delivering Capacity Building supports are also welcome. Many of the tools and strategies discussed can be applied across a range of service types including service design, utilisation, span of control and cost visibility.


What you’ll gain

  • Practical ideas for improving financial sustainability

  • Examples of how other providers are reducing risk and growing strategically

  • Clarity on key levers: utilisation, span of control, tech, service design, and more

  • A structured, self-completed Viability Health Check across 8 key domains

  • A roadmap for action planning in your own organisation

  • Insights into successful pricing, rostering, decision-making and back-end operations



Who’s it for?

  • NDIS Providers delivering core supports


What’s included?

  • 5-hour virtual workshop via Zoom

  • PDF Copy of the slide deck

  • Viability Health Check self-assessment tool

Sessions

Your timezone

$460.00

$460.00

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FAQ

Facilitators

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Brent Woolgar

Brent is a bona fide master of Specialist Disability Accommodation (SDA) detail, which considering he is an engineer is not surprising. Brent has built his reputation as one of the sector's leading experts in SDA with involvement in over 50 SDA related projects to date, ranging from parent groups, small organisations, large national organisations, state governments, community housing providers, for-profit investors, developers and many financial institutions. What Brent doesn't know about SDA is probably the stuff the NDIA don't know themselves yet. Brent brings a unique skill set to NDIS Housing, with over 25 years consulting experience in accessible design as well as a lived experience as the proud father of teenage identical twins, one of whom has cerebral palsy.

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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.

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Sally Coddington

Sally, our NDIS wonderwoman and 'pocket rocket,' combines humour with a wealth of NDIS knowledge, intellect, and energy. With extensive experience in financial and human services across B2B and B2C sectors, she’s a dynamic trainer, Certified Practicing Marketer, Harvard Alumni and passionate advocate for disability rights.

For over 15 years, she has been a key figure in the disability sector, currently as a Director of Hunter Circles. Sally has served on boards like The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), and contributed to the NSW Disability Council. 

Sally's personal experience deepens her professional insights; her daughter Nicky, an NDIS participant for four years, passed away in 2018. This unique blend of experience shapes her understanding of the challenges and opportunities in the NDIS business landscape.