online workshop

Making Decisions to End or Reduce Supports

A practical guide to making, operationalising and documenting tough service decisions while maintaining compliance and participant trust.

Registration

Flexible rescheduling

Change up to 4 hours before.

Why take this course?

Ending or reducing supports for a participant is one of the toughest decisions a provider has to make. Yet we all know that policy, legislation and compliance pressures mean providers can no longer simply say ‘yes’ to anything and everything. Tightened NDIS plan budgets, stricter payment integrity processes and clearer direction on conflict of interest have created situations where continuing a service may put both the participant and the organisation at risk.

Every provider should first assess whether there are any alternatives to fully withdrawing, and in this workshop we’ll highlight possible alternatives. But if the decision is made to stop supporting a person, we’ll cover the compliance, practical, communication, support planning, handover and reputational considerations you’ll need to address to make the process as painless as possible. 

You’ll learn how to assess risks, document decisions and communicate with participants and families in a way that honours both their continuity of support and protects your organisation. Through real-world examples and a clear decision-making framework, you’ll leave knowing how to handle these situations with confidence and transparency.

What you’ll gain

  • A clear, step-by-step framework for deciding whether, when and how to exit or reduce a support in line with the NDIS Practice Standards on Transition To/From a Provider and Continuity of Supports

  • Practical tools and guidance to document decisions, evidence compliance and avoid Code of Conduct breaches

  • Strategies for balancing ethical, reputational and operational risks when exiting supports, while maintaining participant trust and dignity

  • Communication approaches to manage participant expectations and navigate difficult conversations around change

  • Real-world examples of good practice, and common pitfalls to strengthen your organisation’s transition processes



Who’s it for?

Service managers, leaders and decision-makers responsible for reducing, exiting or transitioning NDIS supports

What’s included?

  • 2-hour workshop via Zoom

  • Slide deck

  • Practical decision making tool 

Sessions

Your timezone

$350.00

$350.00

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FAQ

Facilitators

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Sally Coddington

Sally, our NDIS wonderwoman and 'pocket rocket,' combines humour with a wealth of NDIS knowledge, intellect, and energy. With extensive experience in financial and human services across B2B and B2C sectors, she’s a dynamic trainer, Certified Practicing Marketer, Harvard Alumni and passionate advocate for disability rights.

For over 15 years, she has been a key figure in the disability sector, currently as a Director of Hunter Circles. Sally has served on boards like The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), and contributed to the NSW Disability Council. 

Sally's personal experience deepens her professional insights; her daughter Nicky, an NDIS participant for four years, passed away in 2018. This unique blend of experience shapes her understanding of the challenges and opportunities in the NDIS business landscape.

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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.

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Brent Woolgar

Brent is a bona fide master of Specialist Disability Accommodation (SDA) detail, which considering he is an engineer is not surprising. Brent has built his reputation as one of the sector's leading experts in SDA with involvement in over 50 SDA related projects to date, ranging from parent groups, small organisations, large national organisations, state governments, community housing providers, for-profit investors, developers and many financial institutions. What Brent doesn't know about SDA is probably the stuff the NDIA don't know themselves yet. Brent brings a unique skill set to NDIS Housing, with over 25 years consulting experience in accessible design as well as a lived experience as the proud father of teenage identical twins, one of whom has cerebral palsy.