online webinar

DSC Hot Topics: Live NDIS Q&A for On-Demand Members

A live Q&A session for DSC On-Demand members, tackling the tricky NDIS questions providers are facing right now.

Registration

Flexible rescheduling

Change up to 4 hours before.

Why take this course?

DSC Hot Topics dive into the NDIS issues generating the most confusion, frustration and cost for providers. From Provider Travel to Participant Transport, Payment Integrity audits and beyond. It’s your chance to get straight answers from DSC experts to your specific questions.

Each session begins with a short, sharp update, followed by a live Q&A shaped by your questions. Questions submitted in advance will be prioritised, so we strongly encourage you to share yours. We can’t guarantee to get to every single question but we will certainly do our very best and use these to inform our future Hot Topics.


Hot Topics - Provider Travel
This session was held on 10th September. You will find the recording here.

Provider travel is one of the most questioned and misunderstood parts of NDIS claiming and in this session, you get to ask what really matters to you. We’ll use your pre-submitted questions to unpack what’s claimable, what’s not, how to reduce admin overheads and stay compliant, especially under the pressure of rising costs and Payment Integrity audits.


Hot Topics - Participant Transport
Thursday 16 October

Few topics generate as much confusion as participant transport, it can be complex, inconsistent and often contested. In this session, we’ll work through your questions about the rules, the grey areas and the real-world gaps that providers are expected to fill. From funding pathways to compliance risks, this Q&A gives you space to clarify what’s fair, what’s claimable and how to support access without taking on unnecessary risk.


Hot Topics - Payment Integrity Audits
Monday 10 November

Audits are ramping up and they’re hitting providers hard. This session is a chance to ask the questions you don’t always get straight answers to. We’ll unpack what triggers audits, how to avoid the most common claim issues and what you need to know to protect your revenue and reduce risk.


Hot Topics - Non-Face-To Face Service Delivery and Billing
Monday 1 December

Non-face-to-face (NF2F) has become a critical service element for many providers after the July 2025 PAPL changes, but it’s also one of the most complex areas to get right. In this session, we’ll tackle your questions about what counts as NF2F, what evidence is needed and how to bill for it compliantly. 


What you’ll gain

  • Clarity on tricky or fast-changing NDIS topics

  • Insights from a rotating panel of trusted DSC experts

  • The chance to submit your own questions ahead of time

  • Shared learning from the real challenges other providers are facing

  • Free with your DSC On-Demand subscription



Who’s it for?

  • Hot Topics is for DSC On-Demand members who want clarity on the trickiest parts of NDIS service delivery. Whether you work in frontline services, finance, compliance or operations, if the topic affects your role, this session is for you.



What’s included?

  • 15 minute topic update + 45 mins Q&A

  • Slide deck 

  • Webinar recording 

Sessions

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This event is available exclusively to On-Demand Learning members.

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FAQ

Facilitators

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Rob Woolley

Our very own Woolly Mammoth, pulls up last in the alphabetical rankings but always gets a place on the DSC podium for combining curiosity with smarts. He knows so much about the NDIS it is scary. Rob lives a personal commitment to sharing his knowledge with an endgame of people with disability in control. Combining lived experience of the early childhood intervention pathway with professional experience of the realities of provider life - he has consistently shown the inability to hold down a real job. His roles in the disability sector have covered direct support work, project management, business development, consulting, ILC-funded advocacy roles and owner-operator of a registered and then unregistered provider (but the thing he is best at is being a very present dad). If you want a consultant or trainer in your corner you will be looking high and low to do better than our Rob.

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Sally Coddington

Sally, our NDIS wonderwoman and 'pocket rocket,' combines humour with a wealth of NDIS knowledge, intellect, and energy. With extensive experience in financial and human services across B2B and B2C sectors, she’s a dynamic trainer, Certified Practicing Marketer, Harvard Alumni and passionate advocate for disability rights.

For over 15 years, she has been a key figure in the disability sector, currently as a Director of Hunter Circles. Sally has served on boards like The Centre for Universal Design, Business Hunter, and Community Disability Alliance Hunter (CDAH), and contributed to the NSW Disability Council. 

Sally's personal experience deepens her professional insights; her daughter Nicky, an NDIS participant for four years, passed away in 2018. This unique blend of experience shapes her understanding of the challenges and opportunities in the NDIS business landscape.

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Mike Coddington

Mike Coddington is our go-to person when we need an expert sounding board for the question: will this business work in the NDIS?

Mike has held lots of very senior strategic roles including international start-ups and has the business and tech qualifications to make him someone you want around when you are thinking about your next move.

Mike left the commercial world to live and work on both sides of the disability services equation - supporting a daughter with disability and leading successful NDIS service providers. Mike walks the talk, and it's talk you want to hear.